Rishi Karmveer Kalp
At Rishi Karmveer Kalp, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase our products, or enquire about our services.
1. Information We Collect
Depending on how you use our website, we may collect:
- Personal details: Name, email address, phone number, and delivery address.
- Order information: Products purchased, order history, billing details, and delivery information.
- Payment information: Payment status and transaction references provided by payment service providers. Full card or banking credentials are not intentionally stored by us unless expressly required and lawfully handled.
- Enquiry information: Messages and details you submit when contacting customer support.
- Technical information: IP address, browser type, device information, cookies, and website usage data, where applicable.
2. How We Use Your Information
We may use your information to:
- Process orders, payments, deliveries, returns, and refunds.
- Respond to enquiries and provide customer support.
- Manage appointments and service requests.
- Improve our products, website, and customer experience.
- Send important order updates and service communications.
- Send promotional communications where permitted and, when required, with your consent.
- Prevent fraud, maintain security, and comply with legal obligations.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential functions, understand website traffic, and improve performance.
You can manage cookies through your browser settings and any consent tools made available on our website. Disabling certain cookies may affect website functionality.
4. Sharing of Information
We may share relevant information with trusted service providers where necessary, including:
- Payment processors and banking partners.
- Delivery and logistics companies.
- Website hosting, technical support, and analytics providers.
- Customer service providers.
- Government authorities or regulators where disclosure is legally required.
We do not authorise service providers to use your information for purposes beyond their permitted services and applicable legal requirements.
5. Health and Wellness Information
If you enquire about Panchakarma therapies or other wellness services, you may choose to provide information relevant to your enquiry or assessment.
Please share sensitive health information only through appropriate, secure channels. Such information will be handled according to applicable law and used only for legitimate, disclosed purposes.
6. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, loss, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution, and legal compliance.
Retention periods depend on the type of information and applicable requirements.
8. Your Privacy Rights
Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, and raise privacy-related complaints.
You may also opt out of promotional communications using the unsubscribe instructions provided or by contacting us.
9. Third-Party Websites
Our website may contain links to third-party services. Their privacy policies and practices are outside our direct control. Please review their policies before providing personal information.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorisation or safeguards where required by law. If you believe a child's information has been collected improperly, please contact us.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or applicable laws. The revised policy will be published on this page with an updated effective date. We will handle privacy requests in accordance with applicable legal requirements.
Rishi Karmveer Kalp — Your Trust, Our Responsibility.