At Rishi Karmveer Kalp, we aim to provide a reliable shopping experience and quality products. This policy explains how customers can request returns, replacements, refunds, and order cancellations.

All requests are handled in accordance with applicable Indian consumer protection laws.

A return or replacement request may be considered when:

Eligibility depends on the circumstances and the relevant product or service policy.

For hygiene, safety, and product-integrity reasons, opened or used food products, herbal preparations, personal care items, and other sealed products may be subject to specific return conditions where legally permitted.

These conditions do not remove any rights you may have concerning defective, damaged, incorrect, misrepresented, or otherwise legally eligible products.

To request a return or replacement:

Please do not send products back without first confirming the return procedure, unless applicable law provides otherwise.

TPlease report visible damage, missing items, or incorrect products as soon as reasonably possible after delivery.

We may request photographs, packaging details, or other reasonable information to assess the claim. Depending on the circumstances and applicable law, an appropriate remedy may include replacement, repair where relevant, refund, or another legally required resolution.

Once an eligible refund is approved, it will be processed through the original payment method where feasible, or another lawful method agreed with the customer.

The time taken for the amount to appear in your account may depend on the payment provider or bank. We will communicate the refund status where applicable.

No refund request will be denied solely because an internal processing period has expired if a refund is otherwise required by applicable law.

Customers may request cancellation before an order is dispatched by contacting customer support.

TCancellation after dispatch may be subject to the shipping and return process. We will explain any applicable conditions before processing the request.

Orders may also be cancelled by us if a product is unavailable, a material pricing or listing error occurs, or a transaction appears fraudulent, subject to applicable law and appropriate refund obligations.

Where a return, replacement, or refund is required because of a defective, damaged, incorrect, or otherwise qualifying product, shipping costs will be handled in accordance with applicable law.

For other eligible returns, responsibility for return shipping will be communicated in advance, subject to applicable consumer rights.

Where a return, replacement, or refund is required because of a defective, damaged, incorrect, or otherwise qualifying product, shipping costs will be handled in accordance with applicable law.

For other eligible returns, responsibility for return shipping will be communicated in advance, subject to applicable consumer rights.

Appointment cancellations, rescheduling, deposits, and refunds for Panchakarma therapies or other wellness services will follow the conditions communicated at booking.

Customers should contact us as early as possible to request a change or cancellation. Any cancellation charge or non-refundable deposit must be disclosed in advance and comply with applicable law.

Where a service cannot be provided as agreed, the customer will be offered an appropriate remedy in accordance with the booking terms and applicable law.

Replacements are subject to product availability. If the same product is unavailable, we will discuss an appropriate alternative or refund where applicable.

Customers should not use, consume, or discard a disputed product or its packaging until the support team has advised whether further inspection is required, where reasonably practicable.

We may update this policy to reflect changes in our operations or legal requirements. The latest version will be published on this page.

Nothing in this policy limits any rights or remedies available to customers under applicable law.